Returns & Exchanges
At KOKOIST USA, we strive to ensure you are satisfied with your professional nail supplies; however, due to the nature of our cosmetic products, we can only accept returns on unused and unopened items within 14 days of delivery.
Review Eligibility
Ensure your items are in their original packaging, unopened, and were purchased directly from KOKOIST USA within the last 14 days.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Pack and Ship
Safely pack your items to prevent damage during transit and ship them back to our warehouse using the provided instructions and a tracked shipping method.
Processing and Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, excluding any original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing